Policies.

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ARRIVAL TIME

Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/make-up free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

 

CHANGING YOUR APPOINTMENT

A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.

 

SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. 

 

CANCELLATION + NO SHOW 

As a courtesy, appointment reminders are sent out 24 hours either by text, email or both. If an appointment is canceled or rescheduled within 24 hours of your appointment, you will be charged  50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit for all appointments will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly, especially around any upcoming holiday. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Brentwood has to offer!

 

OTHER ARTISTS' WORK 

New clients with extensions must schedule a “New Client Fill”. If you currently have eyelash extensions on from another lash artist, there is a likelihood that your lashes will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Lashing Nashville & Spa, our priority is your natural lash health and eye safety. Thus if you are coming in for a fill from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.

 

AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $50 fee. Please contact us directly to schedule your after-hours appointment.

 

REFUND POLICY

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express fill if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

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